Sheplers Reviews

Ordered a Straw Stetson hat on Tuesday, arrived following Monday in UK in perfect condition. Hat fits lovely Super service easy transaction , excellent Communication and updates . Top job.

I've purchased from Sheplers a long time ago, with no hassle. I have however moved country since. When I went to buy again recently I discovered a bug in the checkout where the list of billing countries doesn't match the shipping countries. Unfortunately, due to how they handle checkout the issue only arose AFTER they had reserved funds on my account. Not surprisingly I was concerned that they had taken the funds but would not allow me to buy, so I reached out to their customer support via chat. The person I contacted was not reassuring. No mention was made of checking to see if the order had gone through on their side. She simply advised the money would be released automatically (it hasn't been yet). No interest whatsoever was taken in the technical issue (future buyers beware) and there was no attempt to help me successfully complete my transaction.

Have used sheplars for a few years and up until now have been ok. Ordered jeans and a leather belt. Belt made in Taiwan! Why t f would I order a belt ( thinking would be mex/ Spanish quality) from Taiwan.. .Jeans not .sure about yet.obviously new take over cutting costs .Disappointed . won't be buying any more from this new company.

I ordered the boots that I have been looking at for a while. They had them in my size which never seems to happen. The order was confirmed and shipped the same day and I got them the next day! Impressive!

After waiting only a week, I was super excited to finally have my turquoise leather jacket. It is extremely gorgeous, however, although the tag said "XXL" it definitely fits more like a small or medium. My grandmother is now enjoying the jacket but I honestly shed a tear or two because I thought I had finally found a beautiful leather jacket that would fit someone taller and broader. Very first purchase and also the very last.

The product looked smaller on the site,I thought it was a little pricey but overall they did well.

Very satisfied!

i opened my Dan Post Sea Bass boots that i had bought for my dad. there was a sticky note in there, and it had written on there that these were someone’s beforehand and they exchanged them for a bigger size. i spent a lot of money on these just to find out that someone else had them before me. my dad didn’t care because he loves the boots, but i do because i spent my money on them. :(

Bought a few belts from them and was very disappointed in their quality. One of my favorites started to break down after a year, just like car parts only made to last so long, just after the warranty expired. Very sad. But they were very sorry, I guess that counts for something.

I placed an order 9 days ago and it hasn't even shipped! In this day of quick shipping and excellent care, Shepler's is lacking. Who would think it takes 9 days to even leave their warehouse? The order is a birthday gift which although order two weeks before the big day, will not certainly be late. I wish I had read these reviews before placing my order. Very upset with myself for ordering with this company.

Please never order from there if you are a international customer.

1) the price it's not cheaper.
2) Every time you request information from customer service it's wrong. Like yes we will change your order... They can't do nothing for customer service just cancel your order and re-order. Useless
3) all order are manage by Globale for international, so Sheplers can't change, add or do anithing about your order.
4) I ordered a pair of boot 250$ and need to exchange because was to small. Their site said if you exchange you don't have to pay the 40$ return handling fee. It's wrong if you are a international customer (wrong information on return policy).
5) finally they said only way to exchange it's to cancel and re-order. The worse part they credit me minus the 40$ in addition minus 47$ of taxes. It's lost 87$ and no boot. Worse place to shop don't go there.
6) if i would like to re-order that would cost me again the 47$ of taxes... crazy

PLease advise all your friend and contact to not order there

Thought I ordered a wide size boot as both 9 and 9D were listed. When it arrived the box said 9 regular. Returned boots immediately, but it was not mad clear that $10 would be withheld from refund. That is disingenuous.
Order # SHP07294342